Orders & Shipping
1. How long does it take to process and ship my order?
We process orders within 1-3 business days. Shipping time depends on your location and the shipping method selected, typically 3-7 business days domestically.
2. Do you ship internationally?
Yes, we ship to many international destinations. Shipping costs and delivery times vary by country. Please check shipping details at checkout.
3. Can I track my order?
Yes. Once your order ships, you will receive a tracking number via email to monitor your shipment.
4. What should I do if my package is lost or damaged during shipping?
Please contact our support team immediately with your order number and photos of the damage (if any). We will work with the carrier to resolve the issue promptly.
5. Are there any restrictions on shipping batteries?
Yes, shipping lithium batteries is regulated due to safety concerns. Some destinations may have restrictions or require special packaging. Please contact us if you have specific shipping questions.
Product & Warranty
1. What types of batteries do you offer?
We offer a wide range of lithium-ion batteries including 18650 cells, rechargeable battery packs, and custom battery solutions.
2. How long do your batteries last?
Battery life varies depending on usage and care, but generally ranges from 300 to 500 full charge cycles.
3. Do your batteries come with a warranty?
Yes, all our batteries come with a 3-year limited warranty covering manufacturing defects.
4. How can I ensure the safe use of the batteries?
Please follow the usage instructions provided with each product. Avoid exposing batteries to extreme temperatures, physical damage, or improper charging devices.
5. What should I do if I receive a defective or faulty battery?
Contact our customer service immediately with your order details and photos of the issue. We will provide guidance for replacement or refund according to our policies.